Community Guidelines
Building a trusted community where home shoppers can share honest, helpful reviews and make informed decisions together.
Respectful
Treat everyone with kindness and respect
Honest
Share truthful, helpful experiences
Inclusive
Welcome diverse perspectives and experiences
Helpful
Contribute valuable insights for others
Our Community Standards
RealView is built on trust, transparency, and mutual respect. These guidelines help ensure our community remains a safe, helpful space for everyone.
What We Encourage
- Share honest, detailed experiences about properties you've toured
- Be specific about what you liked and didn't like
- Include helpful details about neighborhoods, schools, and amenities
- Upload photos that show the actual condition of the property
- Vote on reviews that you found helpful
- Report content that violates our guidelines
What We Don't Allow
- Fake reviews or reviews for properties you haven't toured
- Discriminatory language or harassment
- Spam, promotional content, or off-topic discussions
- Personal attacks or inflammatory comments
- Sharing private information about agents or other users
- Inappropriate or misleading photos
Remember: Your Voice Matters
Every review helps someone make a more informed decision about their future home. By following these guidelines, you're contributing to a community that values honesty, respect, and helpfulness. Together, we're making real estate more transparent for everyone.
Detailed Community Standards
Here's what we expect from every member of our community to ensure a positive experience for all.
Review Content Standards
Be Honest and Accurate
Only write reviews for properties you have personally toured. Share your genuine experience, including both positive and negative aspects. Avoid exaggerations or misleading statements.
Be Specific and Helpful
Provide detailed information that helps other home shoppers. Include specifics about the property condition, neighborhood, nearby amenities, and any issues you noticed during your tour.
Stay On Topic
Focus your review on the property itself, the neighborhood, and your touring experience. Avoid discussing unrelated topics or personal matters.
Photo Standards
Your Own Photos Only
Only upload photos you took during your property tour. Do not use photos from listing websites, other users, or stock images.
Appropriate Content
Photos should show the actual condition of the property, neighborhood, or relevant details. Avoid photos of people, personal belongings, or inappropriate content.
Quality and Clarity
Upload clear, well-lit photos that accurately represent what you saw. Avoid heavily filtered or edited images that misrepresent the property.
Interaction Standards
Respectful Communication
Treat all community members with respect and kindness. Use appropriate language and avoid personal attacks, harassment, or inflammatory comments.
Constructive Feedback
When voting on reviews or providing feedback, focus on the helpfulness and accuracy of the content. Avoid voting based on personal disagreements.
Privacy Respect
Do not share personal information about agents, other users, or property owners. Respect everyone's privacy and confidentiality.
Prohibited Content
Content Violations
- • Discriminatory language or hate speech
- • Spam or promotional content
- • False or misleading information
- • Copyrighted material without permission
Behavior Violations
- • Harassment or bullying
- • Impersonation or fake accounts
- • Coordinated abuse or manipulation
- • Sharing private information
Moderation Policies
We're committed to maintaining a high-quality community through fair, transparent moderation practices.
Review Moderation Process
1. Submission
Reviews are submitted and automatically checked for basic violations
2. Review
Our moderation team reviews content for compliance with guidelines
3. Publication
Approved reviews are published and visible to the community
Moderation Criteria
Approval Criteria
- • Review is based on actual property tour
- • Content is honest and constructive
- • Language is respectful and appropriate
- • Photos are original and relevant
- • Information is accurate and helpful
- • Review follows our content guidelines
Rejection Criteria
- • Fake or misleading information
- • Discriminatory or offensive language
- • Spam or promotional content
- • Personal attacks or harassment
- • Inappropriate or stolen photos
- • Off-topic or irrelevant content
Moderation Timeline
Standard Review
Most reviews are processed within 24-48 hours during business days.
Flagged Content
Content reported by users is reviewed within 4-8 hours during business days.
Appeal Process
Appeals for rejected content are reviewed within 2-3 business days.
Our Transparency Commitment
Fair and Consistent
All content is reviewed using the same standards and criteria. We don't favor any particular viewpoints or users.
Human Review
While we use automated tools to help identify potential issues, all final moderation decisions are made by our human moderation team.
Appeal Process
If your content is rejected, you can appeal the decision. We'll provide clear feedback on why content was rejected.
Continuous Improvement
We regularly review and update our moderation policies based on community feedback and changing needs.
Reporting Procedures
Help us maintain a safe, helpful community by reporting content that violates our guidelines.
How to Report Content
Find the Report Button
Look for the flag icon (🚩) on reviews, photos, or user profiles
Select Reason
Choose the most appropriate reason from our list of violations
Provide Details
Add any additional context that helps us understand the issue
Submit Report
Submit your report and we'll review it within 4-8 hours
What to Report
Content Violations
- • Fake or misleading reviews
- • Discriminatory language or hate speech
- • Spam or promotional content
- • Personal attacks or harassment
- • Off-topic or irrelevant content
- • Copyrighted material without permission
Photo Violations
- • Stolen or copyrighted images
- • Inappropriate or offensive content
- • Photos of people without permission
- • Misleading or heavily edited images
- • Photos not related to the property
- • Low quality or unclear images
User Behavior Violations
Account Issues
- • Fake or impersonation accounts
- • Multiple accounts for the same person
- • Coordinated abuse or manipulation
- • Sharing private information
Interaction Issues
- • Harassment or bullying
- • Threats or intimidation
- • Inappropriate private messages
- • Coordinated voting manipulation
What Happens After You Report
Immediate Action
Content that poses immediate safety risks may be temporarily hidden while we investigate.
Review Process
Our moderation team reviews all reports within 4-8 hours during business days, following our established guidelines.
Resolution
You'll receive a notification about the outcome of your report. If content is removed, we'll explain why.
About False Reports
We take false reporting seriously. Intentionally reporting content that doesn't violate our guidelines can result in account restrictions. Please only report content that genuinely violates our community standards.
Remember:
- • Disagreeing with someone's opinion is not a reason to report
- • Negative reviews are allowed if they're honest and constructive
- • Report only clear violations of our guidelines
- • When in doubt, contact our support team instead of reporting
Consequences for Violations
We believe in fair enforcement and giving users opportunities to improve. Here's how we handle violations of our community guidelines.
Our Enforcement Philosophy
Progressive Approach
We start with warnings and education, escalating only when necessary. Most users improve their behavior after understanding our guidelines.
Fair and Consistent
All users are treated equally under our guidelines. We consider context, intent, and history when making enforcement decisions.
Transparent Process
Users receive clear explanations for any actions taken against their account, including what they can do to improve.
Appeal Rights
Users can appeal enforcement actions if they believe a mistake was made or if they have new information to share.
Minor Violations
Examples
- • Off-topic content in reviews
- • Minor language issues
- • Low-quality photos
- • First-time guideline violations
Consequences
- • Content removed with explanation
- • Friendly reminder about guidelines
- • No account restrictions
- • Opportunity to resubmit improved content
Moderate Violations
Examples
- • Repeated minor violations
- • Inappropriate language or tone
- • Misleading information
- • Spam or promotional content
Consequences
- • Content removed
- • Formal warning issued
- • Temporary review restrictions (7-14 days)
- • Required review of guidelines
Serious Violations
Examples
- • Harassment or personal attacks
- • Discriminatory language
- • Fake reviews or manipulation
- • Sharing private information
Consequences
- • Content removed immediately
- • Account suspension (30-90 days)
- • Loss of review privileges
- • Required appeal process
Severe Violations
Examples
- • Threats or intimidation
- • Hate speech or discrimination
- • Coordinated abuse campaigns
- • Repeated serious violations
Consequences
- • Immediate account termination
- • All content removed
- • IP address blocking
- • Legal action if warranted
Appeal Process
Submit Appeal
Contact our support team with your appeal within 30 days of the enforcement action.
Review Process
Our team reviews your appeal within 2-3 business days, considering new information.
Final Decision
You'll receive a final decision with clear explanation. Some decisions may be irreversible.
How to Avoid Violations
Before Posting
- • Read our guidelines carefully
- • Ensure your content is honest and helpful
- • Check that photos are original and appropriate
- • Review your language for respectfulness
When in Doubt
- • Contact our support team for guidance
- • Ask yourself: "Is this helpful to others?"
- • Consider how you'd feel receiving this content
- • When unsure, err on the side of caution
Questions or Need Help?
We're here to help you understand our guidelines and resolve any issues. Don't hesitate to reach out!
General Support
For questions about our guidelines, account issues, or general platform help.
Email: support@realviewhouse.com
Response Time: Within 24 hours
Appeal Support
For appealing moderation decisions or reporting errors in our process.
Email: appeals@realviewhouse.com
Response Time: Within 2-3 business days
Guidelines Questions
Need clarification on specific guidelines or want to discuss edge cases?
Email: guidelines@realviewhouse.com
Response Time: Within 48 hours
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday: 10:00 AM - 4:00 PM PST
Sunday: Closed
Emergency issues are monitored 24/7. For urgent safety concerns, use the "Report" button for immediate attention.
Community Team
Our dedicated community team is here to help you have the best experience on RealView House.
Community Managers: Available for complex issues
Moderation Team: Handles content review and appeals
Support Specialists: General platform assistance
Safety & Privacy
Your safety and privacy are our top priorities. We take all reports seriously and maintain strict confidentiality.
Confidential: All communications are private
Secure: Your information is protected
Responsive: We act quickly on safety issues
Additional Resources
FAQ
Check our frequently asked questions for quick answers to common issues.
Community Forum
Connect with other users and get help from the community.
Safety Center
Learn more about staying safe and protecting your privacy on our platform.
Thank You for Being Part of Our Community
By following these guidelines and helping us maintain a respectful, helpful community, you're making real estate more transparent for everyone. Together, we're building something special.